All component parts, including solar PV modules, inverters, energy storage system (ESS) components, transformers, and other renewable energy equipment system components are covered under the applicable manufacturer warranties, and Divine Energy Solar (“DES”) DOES NOT warrant the cost of removing and replacing these parts. However, manufacturers may offer full or partial reimbursements in certain situations at the discretion of the applicable manufacturer. Notwithstanding the foregoing, DES warrants its workmanship and related failures based on the Warranty provision previously notated in the Master Service Agreement (MSA.)
The workmanship warranty period begins on the day of system operational commissioning, specified by the first date in which the solar panels, inverter(s), and battery(s) are registered to the manufacturer. If during this period, there is a system or component breakdown, or degradation of electrical output more than 15% as direct result of an installation defect in DES’s workmanship (and NOT result of normal performance degradation over time, or component failure) DES shall, at its sole option, repair, replace or refund the contract price or portion thereof as necessary compensation. Such repair, replacement, or refund shall be the sole remedy provided by this warranty agreement and shall satisfy all of DES’s liability with respect to this warranty. Furthermore, DES shall be held harmless of any circumstantial failures of pre-existing site electrical equipment, defective devices, tampering, and negligence of any party other than DES following the completed installation, at any time, UNLESS failures are directly attributable to DES’s negligence in installation or design.
There may be circumstances of flickering lights, false trips of circuit breakers, common/differential mode electrical noise or other unforeseen phenomenon due to equipment interactions beyond the control of DES. DES shall research, report and advise on corrective measures in response to these events, if they occur, with the support of applicable manufacturers. DES shall not be held liable for aforementioned events, or other unmentioned events UNLESS they are directly related to negligence in installation or design. Payments for such services will be due in accordance with service contracts defined elsewhere in this document.
The following are limited warranties for the specific products installed by Divine Energy Solar:
| Product | Performance Warranty | Labor Warranty |
|---|---|---|
| SPAN Smart Panel | 5 Years | 2 Years |
| Tesla Powerwall | 10 Years | 2 Years |
| Discovery Energy Systems (Helios ESS) | 10 Years | 2 Years |
| Peimar Solar Panels | 25 Years | 2 Years |
| Tesla EV Charger | 1 Year | 1 Years |
Please note that these Limited Product Warranties (including their duration) are subject to a number of important exclusions and limitations, which are defined elsewhere in this document.
Regulated by the Texas Department of Licensing & Regulation. TECL: 40237 14 Limited Roof Penetration Warranty Exclusions
DES offers a roof penetration weatherproofing warranty on any structure roofing surfaces defined by the PV-1 section of a project’s engineering design plan set. DES IS NOT liable whatsoever for roof surface defects or resultant leaks on structure roofing surfaces unaltered by any installations performed by DES at any point in time.
DES SHALL NOT be liable for lapses in communication with any internet connected devices installed following the completed installation. Owner will be charged for internet troubleshooting in accordance with service contracts defined elsewhere in this document. Guidance for self-service of internet connection shall be provided free of charge. This warranty shall be VOID if:
DES markets and sells SOLAR PRODUCTION. GDES DOES NOT in any way sell, warranty, or guarantee any utility bill reduction or offset. It is common that after installing a solar array, a system owner will slowly or sometimes quickly, increase their electrical consumption over time. DES is not responsible for utility billing costs. DES is responsible for a production amount in Watt Hours (Wh) or kilowatt hours (kWh) specified in sales and installation agreements. Increases in utility billed dollar amounts are generally not reflective of a given system’s performance if no issues are detectable in the system. Generally, utility bills increase overtime due to increased electrical usage outside the scope of original system planning, increase in electricity or delivery charges, or changes to billing parameters by a given utility organization.
In approximately 5% of installations, the possibility exists that there may be very technical and illusive problem(s) with a given system, not related to incorrect design/installation and/or DES technician workmanship error. While most solar and/or battery storage system service-related issues are simple to navigate, this isn’t always the case. In extreme cases, it can take months to illuminate and correct functional obstacles to proper system performance. DES SHALL NOT be held liable for any consequential damages relating to any solar and/or battery storage system being non-operational or less than fully operational for any time it takes for DES to diagnose and repair or restore full functionality.
Including but not limited to:
A solar/battery storage system may, by nature of technical electrical and signaling interactions between equipment, require additional equipment that cannot be reasonably accounted for within the initial sales and design process, short of charging all clients for potentially unnecessary equipment and/or services.
These include, but are not limited to: electrical filtering, digital system analysis and calibration via manufacturer-designed computer software and specialized service equipment such as power quality analyzers, oscilloscopes, high potential testers and others.
These may be located:
There may be manufacturer defects which require a relatively extended period of time to isolate and locate the exact issue to an applicable manufacturer before a replacement is deemed necessary.
Regulated by the Texas Department of Licensing & Regulation. TECL: 40237
DES is in no way liable for such unpredictable circumstances as these ARE NOT negligence or a defect in workmanship. In some cases, manufacturers may provide expense reimbursement for upgrades/labor cost/specialized equipment. In other cases, the Owner will be solely responsible for such upgrades/labor cost/specialized equipment.
In order to make a claim under these Limited Warranties, please contact DES by email which is located below:
Divine Energy Solar Contact Details:
DES email for submitting a Service Request form:
Regulated by the Texas Department of Licensing & Regulation. TECL: 40237
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